Keyboard Keys Not Working?
Check for sticky or obstructed keys, reconnect a wired keyboard, verify battery power on wireless devices and disable accessibility settings that alter key behavior.
Before you begin
Start with reversible settings checks. Keep your device supported and powered safely. Do not force connectors, open sealed batteries or try high-voltage repair steps.
How to troubleshoot the problem
- 01
Identify the symptom
Reproduce the problem and note whether it happens in one application or across the whole device.
- 02
Check the basic settings
Check for sticky or obstructed keys, reconnect a wired keyboard, verify battery power on wireless devices and disable accessibility settings that alter key behavior.
- 03
Compare another application or device
Use a second compatible app, browser or device to narrow down whether the issue follows the hardware.
- 04
Retest before changing more
Use a keyboard tester to identify affected keys; some system-reserved shortcuts will not reach web pages.
Check the result.
Use a keyboard tester to identify affected keys; some system-reserved shortcuts will not reach web pages.
Open the related test ↗When to get professional help
If the same problem occurs in multiple compatible applications or devices after safe checks, follow the manufacturer's exact support instructions or ask a qualified repair professional. A browser test cannot prove every hardware component is healthy.