Touchscreen Not Responding?
Clean and dry the screen, remove problematic screen protectors, restart the device and verify the issue across multiple apps.
Before you begin
Start with reversible settings checks. Keep your device supported and powered safely. Do not force connectors, open sealed batteries or try high-voltage repair steps.
How to troubleshoot the problem
- 01
Identify the symptom
Reproduce the problem and note whether it happens in one application or across the whole device.
- 02
Check the basic settings
Clean and dry the screen, remove problematic screen protectors, restart the device and verify the issue across multiple apps.
- 03
Compare another application or device
Use a second compatible app, browser or device to narrow down whether the issue follows the hardware.
- 04
Retest before changing more
Use the touch drawing area to identify unresponsive sections; stop using a device with a swollen battery or damaged glass.
Check the result.
Use the touch drawing area to identify unresponsive sections; stop using a device with a swollen battery or damaged glass.
Open the related test ↗When to get professional help
If the same problem occurs in multiple compatible applications or devices after safe checks, follow the manufacturer's exact support instructions or ask a qualified repair professional. A browser test cannot prove every hardware component is healthy.