Webcam Not Working? Troubleshooting Guide
Confirm that the browser has camera access, close other video apps, select the correct camera, remove any privacy shutter, then inspect operating-system camera permissions.
Before you begin
Start with reversible settings checks. Keep your device supported and powered safely. Do not force connectors, open sealed batteries or try high-voltage repair steps.
How to troubleshoot the problem
- 01
Identify the symptom
Reproduce the problem and note whether it happens in one application or across the whole device.
- 02
Check the basic settings
Confirm that the browser has camera access, close other video apps, select the correct camera, remove any privacy shutter, then inspect operating-system camera permissions.
- 03
Compare another application or device
Use a second compatible app, browser or device to narrow down whether the issue follows the hardware.
- 04
Retest before changing more
Restart the browser and retest. If the camera is unavailable in every application, investigate device drivers or hardware.
Check the result.
Restart the browser and retest. If the camera is unavailable in every application, investigate device drivers or hardware.
Open the related test ↗When to get professional help
If the same problem occurs in multiple compatible applications or devices after safe checks, follow the manufacturer's exact support instructions or ask a qualified repair professional. A browser test cannot prove every hardware component is healthy.