Wi-Fi Connected but No Internet?
Check whether another website loads, inspect the router connection, compare cellular and Wi-Fi networks and restart networking equipment if you control it.
Before you begin
Start with reversible settings checks. Keep your device supported and powered safely. Do not force connectors, open sealed batteries or try high-voltage repair steps.
How to troubleshoot the problem
- 01
Identify the symptom
Reproduce the problem and note whether it happens in one application or across the whole device.
- 02
Check the basic settings
Check whether another website loads, inspect the router connection, compare cellular and Wi-Fi networks and restart networking equipment if you control it.
- 03
Compare another application or device
Use a second compatible app, browser or device to narrow down whether the issue follows the hardware.
- 04
Retest before changing more
The same-origin latency check is not a full internet speed or ISP diagnostic.
Check the result.
The same-origin latency check is not a full internet speed or ISP diagnostic.
Open the related test ↗When to get professional help
If the same problem occurs in multiple compatible applications or devices after safe checks, follow the manufacturer's exact support instructions or ask a qualified repair professional. A browser test cannot prove every hardware component is healthy.